The PM Forum is a 5,000 strong regionally-based members' association, formed in 1996, dedicated to raising the standards of professional services marketing and to enhancing the credibility of marketers working in professional service firms worldwide.

UK - 17:30 to 19:00
Central Europe - 18:30 to 20:00
North America (Eastern) - 12:30 to 14:00

The third annual PM Forum report on CRM in conjunction with The Thriving Company confirms that there is a significant difference between the vast majority of firms that achieve some financial and strategic benefits from their CRM efforts and the few which are securing the high level of benefits that can be gained.